Privacy policy

At Fale Koko, we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services. Please take a moment to review the following information:

1. Information We Collect:

   • When you visit our website or make a purchase, we may collect personal information, such as your name, email address, shipping address, and payment details.
   • Non-personal information, such as your IP address, browser type, and device information, may be collected for analytical purposes.

2. Use of Collected Information:

   • We utilise the information we collect to process your orders, deliver products, and provide customer support.
   • Your email address may be used to send you updates, promotional offers, and newsletters. You can opt out of these communications at any time.
   • Non-personal information may be used for website analysis, improvement of our services, and marketing purposes.

3. Data Protection:

   • We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
   • However, it is important to note that no method of data transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.

4. Sharing of Information:

   • We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
   • Trusted service providers, such as payment processors and shipping companies, may receive your information to assist us in operating our business.
   • In certain cases, we may need to disclose your information to comply with legal obligations or respond to lawful requests from public authorities.

5. Cookies and Tracking Technologies:

   • Our website employs cookies and similar tracking technologies to enhance your browsing experience and gather information about your site usage.
   • You can manage your cookie preferences through your browser settings.

6. Links to Third-Party Websites:

   • Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices of these third-party websites.

7. Children's Privacy:

   • Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to remove it.

8. Your Rights:

   • You have the right to access, update, or delete your personal information held by us. Please contact us if you wish to exercise these rights.
   • We will retain your personal information as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Updates to the Privacy Policy:

   • We may revise this Privacy Policy periodically. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.

If you have any questions or concerns regarding our Privacy Policy, please contact us using the information provided below:

Fale Koko - jssmt0308@gmail.com

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.