Refund policy

We want you to be happy with your purchase from Koko Samoa. If, for any reason, you need a refund, here is our simple refund policy:

  1. Returns:

    • We accept returns for defective or damaged products.
    • If you receive the wrong item or there is a quality issue, you can also return it.

  2. Contacting Us:

    • Please get in touch with our customer support team within 7 days of receiving your order.
    • You can reach us by email at jssmt0308@gmail.com.
    • Let us know your order details and describe the issue you encountered.

  3. Return Process:

    • If your refund request is approved, we will guide you on how to return the product.
    • The item should be returned in its original packaging, unused, and in the same condition you received it.
    • You will be responsible for any shipping costs, unless the return is our mistake.

  4. Refund Options:

    • Once we receive and inspect the returned product, we will inform you about the refund's approval or rejection.
    • If approved, we will issue a refund to your original payment method.
    • Keep in mind that the time it takes for the refund to appear in your account may vary based on your payment provider.

  5. Non-Refundable Items:

    • Perishable goods like fresh koko samoa products cannot be returned or refunded due to their nature.

  6. Customer Satisfaction:

    • If you have any concerns or questions about your purchase, please reach out to us.
    • We value your feedback and will do our best to address any issues or enquiries to ensure your satisfaction.

Please note that this refund policy applies only to purchases made directly through Fale Koko. If you bought our products from a third-party retailer, their refund policy will apply.

We may update or modify this refund policy from time to time, and any changes will be effective immediately.

If you have further questions about our refund policy, don't hesitate to contact us. We appreciate your support of our Koko Samoa business and want to make your experience as enjoyable as possible.

Thank you for choosing Fale Koko!