Shipping policy

Thank you for choosing Fale Koko! We are dedicated to ensuring a smooth and efficient shipping experience for our customers. Please review our Shipping Policy to understand the terms and conditions regarding shipping and delivery of your orders.

  1. Domestic Shipping:

    • For domestic orders within Australia, we offer a flat shipping rate of $6 for orders ranging from $10 to $100.
    • Orders totalling $100 and above qualify for free shipping within Australia.

  2. International Shipping:

    • For international orders outside of Australia, we charge a flat shipping rate of $20 AUD.

Please note the following important points:

  • Processing Time: We strive to process and ship all orders within 14 business days after payment confirmation.
  • Shipping Providers: We partner with trusted shipping carriers to ensure reliable and timely delivery of your orders.
  • Delivery Time: The estimated delivery time for your order will depend on the shipping destination and the chosen shipping method. Please note that unforeseen circumstances or customs clearance procedures in the destination country may cause delays beyond our control.
  • Order Tracking: Once your order is shipped, we will provide you with a tracking number, if available, so you can monitor the progress of your shipment.
  • Customs and Duties: For international orders, please be aware that customs duties, taxes, or other fees may be applicable in your country. These additional charges are the responsibility of the customer and may be collected upon delivery by the local customs authority.
  • Incorrect Addresses: It is essential to provide accurate shipping information. Fale Koko will not be held responsible for items shipped to an incorrect or undeliverable address provided by the customer. Please double-check your shipping address before submitting your order.

If you have any questions or require further assistance regarding shipping, please contact our customer support team at jssmt0308@gmail.com.

Note: This Shipping Policy is subject to change without prior notice. Please refer to the most recent version available on our website.